Returns & Warranties

RETURN POLICY:

Rotary Cutter Supply (RCS) wants you to be completely satisfied with your purchases from us but if you are not, please return the merchandise PREPAID within 30 days of purchase. RCS does not charge it’s customers a return restocking fee. Any and all returned merchandise must have prior authorization and a return authorization number from RCS. Any return sent back without prior authorization and a return authorization number will be refused. You must include a copy of your invoice and/or packing slip along with your return authorization number inside the packaging or affixed to the outside of the package. Returns must be in good uninstalled resalable condition. Merchandise must be in its original packaging if shipped to you that way. All returns must be returned PREPAID. Be sure to inspect the package and/or shipment for any shipping damage before you sign a bill of lading from a freight carrier. It is the customer’s responsibility to contact the shipper about any shipment damages or losses as freight handling charges cannot be refunded by RCS. If an item arrives damaged by the carrier you must note this on the shipping receipt and refuse delivery to avoid paying return freight charges. All approval or disapproval of product returns is at the sole discretion of Rotary Cutter Supply.

HOW TO RETURN AN ITEM:

To begin the return process, please contact our customer service department at 1-877-691-9905 or via our website to obtain a return authorization number. This return authorization number will need to be attached to the package or included in the package that is returned. You are responsible for all return shipping costs on all non-defective merchandise. If your return item qualified for free shipping the original shipping charge incurred will be deducted from the amount of the refund. For returns of large items, you are responsible for paying the return freight and freight fees on large items can run upwards of $500.00 in some cases. Please know that if you miss your delivery appointment or you refuse or return a non-damaged item you will be responsible for any additional freight charges. Returned merchandise must be in its original box with all original packaging, parts and documents. Care must be taken to make sure the product is properly packaged to avoid transit damage.

ITEMS DEEMED AS NON-RETURNABLE:

  • Products that have been used or installed from their new condition
  • Orders past 30 days of receipt date
  • Products that were damaged in shipment
  • Original shipping charges
  • Products without their original box and/or packaging material
  • Orders fulfilled by drop shipment
  • Products requiring fuel or oil where fuel or oil has been added to the product

WARRANTY INFORMATION:

All parts sold from Rotary Cutter Supply (RCS) will carry a 90 day manufacturer’s defect warranty which means that if the part fails due to a manufacturer’s defect within 90 days of purchase it will be replaced at no charge. Sole judgement of what constitutes a manufacturing defect failure will be made by Rotary Cutter Supply. Claims must be turned into RCS customer service within the first 90 days from the date of purchase. The warranty does not cover abuse, abnormal or improper use, fire, negligence including lack of periodic proper maintenance, alteration, modification, accident, use of wrong lubricants. Also, this warranty does not extend to expendable or normal wear items such as blades, shields, guards, pneumatic tires, seals, teeth, bearings, chains, sprockets, belts, springs, gearbox lubricant, hydraulic fluid or any other items that RCS deems a wear item. There are no other implied warranties on RCS products. Any questions concerning product warranties should be directed to the Rotary Cutter Supply customer service.

3PT ATTACHMENT WARRANTY INFORMATION:

All 3 pt. attachment units sold from Rotary Cutter Supply (RCS) will carry a one year manufacturer’s defect warranty which means that if the unit fails due to a manufacturer’s defect within one year from the purchase date the part or parts that failed will be replaced at no charge. Installation of new replacement parts will be the responsibility of the consumer. Sole judgement of what constitutes a manufacturing defect failure will be made by Rotary Cutter Supply. Claims must be turned into RCS customer service during the first year from the date of purchase. The warranty does not cover abuse, abnormal or improper use, fire, negligence including lack of periodic proper maintenance, alteration, modification, accident, use of wrong lubricants. Also, this warranty does not extend to expendable or normal wear items such as blades, shields, guards, laminate tires, pneumatic tires, seals, teeth, bearings, chains, sprockets, belts, springs, gearbox lubricant, hydraulic fluid or any other items that RCS deems a wear item. There are no other implied warranties on RCS products. Any questions concerning product warranties should be directed to the Rotary Cutter Supply customer service.


  • customer.service@rotarycuttersupply.com
  • (877) 691-9905
Rotary Cutting Supply
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